Shillong Board FAQ — Your Questions, Our Answers

Registration takes just 3–5 minutes. Fill in the form and verify your mobile number with an OTP — that's all. No technical experience needed.

No. Each mobile number can only be used to create one account. Having multiple accounts is a violation of our terms — if detected, all accounts will be closed and balances may be forfeited.

You must be 18 or older to register at Shillong Board. Age verification is part of the KYC process. Account creation by minors is strictly prohibited.

KYC verification is required before your first withdrawal. You'll need to submit a photo of your National ID (NID) or passport. Verification is usually completed within 1–3 hours. For more details, Help Center Go.

On the login page, click "Forgot Password?". An OTP will be sent to your registered mobile number. Use that code to set a new password. The whole process takes under 2 minutes.

Your email address can be changed from Account Settings. To update your name or date of birth, Help Center contact us and submit the required documentation.

To close your account, Help Center contact us. Withdraw your balance before closing the account. If you want to close your account due to a gambling concern, Responsible Betting page, consider using the self-exclusion option.

Log in to your account → click "Deposit" → select Mobile Pay or Nagad as your payment method → enter the amount → send to the payment number. Your balance is usually updated within 3–5 minutes. For more details, Payments page।

Minimum deposit is ৳200. Minimum withdrawal is ৳500. The maximum daily withdrawal limit depends on your account's verification level.

Processing is typically completed within 1–24 hours. For KYC-verified accounts, the average time is 30 minutes to 2 hours. Withdrawals during weekends or bank holidays may take slightly longer.

Yes. If a payment is deducted but does not appear in your balance, it will be automatically reversed within 24 hours. If it isn't, contact support with your transaction ID Help Center Let us know.

Mobile Pay, Nagad, and Rocket are currently supported. View full details on all payment methods Payments page. New methods are added regularly.

Shillong Board does not charge any deposit or withdrawal fees. However, your mobile banking provider (Mobile Pay, Nagad, etc.) may apply a small service charge — this is governed by their own policy.

Withdrawals may be declined if KYC verification is incomplete, the bonus rollover requirement has not been met, or there is a discrepancy in your information. Financial Transactions Check your transaction history on the page and contact support to find out why.

No. In line with our security and anti-money laundering policy, only deposits from a mobile banking account registered in your own name are accepted. Payments from third parties will be returned.

Funds are usually credited within 1–5 minutes. During peak hours, it may take up to 15 minutes. If your balance hasn't updated after 30 minutes, contact support with your transaction reference.

Your daily withdrawal limit depends on your account's verification level and account age. The limit increases significantly after completing full KYC verification. For more details, visit the Help Center Contact us.

You can bet on over 30 sports, including cricket, football, tennis, kabaddi, and badminton. All major tournaments are covered — IPL, BPL, Cricket World Cup, European football leagues, and more. See details on the Sports page।

Live betting, or in-play betting, lets you place bets at real-time odds while a match is in progress. Odds update moment to moment. A live icon on an event means betting is available. For details, on the Sports Betting page View.

Cash Out lets you close a bet before the match ends and lock in a partial return. Go to "My Bets", and if an eligible bet shows a "Cash Out" button, click it to settle early. This option may not be available on all bets.

Minimum bet is ৳10. Maximum bet amounts vary by event and market. For high-value bets, High Roller View section.

If a match is completely cancelled, the bet will be voided and your stake will be refunded. If a postponed match takes place within the specified timeframe, the bet will remain valid.

An accumulator or parlay combines multiple selections into a single bet. Get all of them right and you win at the combined odds — but if even one selection loses, the entire bet is lost. Higher risk, higher reward.

Shillong Board uses decimal odds. For example, odds of 2.5 mean a ৳100 bet returns a total of ৳250 if you win (৳100 stake + ৳150 profit). See detailed tips on the on the Betting Tips page।

After logging in, go to "My Account" → "Betting History" to view a full record of your bets. You can filter by date, outcome, and amount.

Tax obligations are governed by the laws of your country of residence. Shillong Board does not deduct any additional tax on winnings. Please consult a local tax professional for advice.

Once confirmed, bets generally cannot be cancelled — so review all details carefully before placing one. If a cashout option is available, you can withdraw a partial amount after the match has started.

New Register and make your first deposit. In most cases, the bonus is automatically credited to your bonus balance. Some offers may require a separate promo code.

Rollover means you must wager a specified amount before withdrawing your bonus. For example, a 5x rollover on a ৳1,000 bonus requires ৳5,000 in total bets. Each offer has its own terms and conditions.

Free bets are credited to your bonus balance. On the bet slip, select the "Use Free Bet" option. For winnings from a free bet, only the profit is credited to your cash balance — the original stake is not included.

Each bonus has its own validity period — typically 7 to 30 days. Any unused bonus expires once the period ends. The expiry date and terms are clearly stated in the offer details.

In most cases, bonus balance can be used across all sports markets. However, some bonuses come with conditions tied to specific sports or minimum odds. Always read the terms of each offer carefully.

Yes, you can join the Shillong Board referral program. When a friend registers using your referral code and makes their first deposit, you'll receive a bonus. You can find your referral code in your account profile.

Cashback offers return a portion of your losses within a set period as a bonus. These are typically issued on a weekly or monthly basis. Terms and conditions can be found in the offer details.

Yes. If you'd prefer not to receive a bonus, use the "Decline Bonus" option. Declining means the bonus won't be added to your balance, and you'll be able to bet with real cash directly.

Yes. We use 256-bit SSL encryption. Your personal data is never sold to third parties. To learn more about how we handle your information, Privacy Policy page।

Go to Account Settings → Security → Enable Two-Factor Authentication. An OTP will be sent to your mobile on every login. This makes your account significantly more secure.

Change your password immediately, log out of all active sessions, and Help Center Report it immediately. Our security team will investigate promptly.

Shillong Board will never ask for your password or OTP via SMS or email. Always access the site directly at shillongboard.app. If you receive a suspicious message, report it to support immediately.

Under Account Settings → Security → Session History, you can view the date, time, device, and IP address of every login. If you spot an unfamiliar session, terminate it immediately.

Your information is not shared with any third party except where required by law. Learn more in our Privacy Policy page.

Create a password with at least 8 characters, combining uppercase and lowercase letters, numbers, and special characters. Avoid using your name or date of birth. Never reuse a password from another platform.

Go to Account Settings → Responsible Betting and set your daily, weekly, or monthly deposit limit. Reductions take effect immediately. For more details, on the Responsible Gambling page।

Go to Account Settings → Responsible Betting → select Cooling-Off Period. You can take a break anywhere from 24 hours to 6 weeks. Once active, the break cannot be cancelled before it expires.

Self-exclusion allows you to stop betting for anywhere from 6 months to permanently. Help Center Complete the form and verify your identity — self-exclusion takes effect within 1 hour. No promotional messages will be sent during the self-exclusion period.

Spending beyond your budget, chasing losses with bigger bets, hiding your betting activity, or neglecting family and work — these are warning signs of a problem. For a detailed self-assessment, Responsible Gambling page View.

Use parental control software on your device. Set a strong password on your account. Keep your family informed. Shillong Board strictly verifies that all users are 18+.

Shillong Board's Help Center Get help in complete confidence. Our support team is available 24/7. Reaching out takes courage — don't wait.

Set a fixed monthly entertainment budget and commit to staying within it. Use the deposit limit feature to help. Think of betting as a form of entertainment, not a source of income.