Shillong Board Help Center — Answers to All Your Questions

Signing up at Shillong Board is simple and completely free. Just enter your active mobile number and choose a strong password — your account will be ready in under two minutes. Make sure the details you provide are accurate, as your identity will be verified when you request a withdrawal.

Only one account per device is permitted. Creating multiple accounts may result in all of them being suspended and any accumulated balance being forfeited. Please use a single account carefully.

Depositing and withdrawing at Shillong Board is quick and straightforward. We support Bangladesh's most popular mobile banking services. The minimum deposit is just ৳200, with a maximum of ৳50,000 per transaction.

For withdrawals, funds are typically transferred to your mobile banking account within 5 to 15 minutes. However, you must complete identity verification (KYC) before making your first withdrawal. This is mandatory for the security of your account.

Supported Payment Methods

Security & Account Protection

Shillong Board takes your personal information and financial security seriously. Our platform uses 256-bit SSL encryption — the same standard trusted by the banking industry. This means every transaction and piece of personal data you send is fully encrypted before it reaches our servers, making it completely unreadable to any third party.

To keep your account secure, we recommend enabling two-factor authentication (2FA). Once active, an OTP code will be sent to your mobile every time you log in. Even if someone gets hold of your password, they won't be able to access your account without that code.

Understanding Betting Rules

There are some basic betting rules on Shillong Board that every player should know. Odds are a number that tells you how much you stand to win. For example, odds of 2.5 mean that a ৳100 bet returns ৳250 if you win (a profit of ৳150). The higher the odds, the lower the chance of winning — but the bigger the reward.

An express bet or parlay is when you combine bets on multiple matches into one. If all your selections are correct, the odds multiply and your payout can be significantly higher. However, if even one selection is wrong, the entire bet is lost. For that reason, beginners are advised to start with single bets.

Live Casino Guide

Shillong Board's Live Casino features real human dealers streamed live via video. You can join games of Baccarat, Roulette, Teen Patti, and Dragon Tiger — all hosted by Bengali-speaking dealers, making the experience far more comfortable for Bangladeshi players.

Before playing Live Casino, make sure you have a stable internet connection. A weak connection can cause video buffering and you may miss the window to place your bet. Using Wi-Fi rather than mobile data will generally give you a better experience.

How to use bonuses & promo codes

Shillong Board regularly offers a variety of bonuses and promotional deals. Welcome bonuses for new members, reload bonuses for existing members, and cashback offers during special tournaments — these keep coming throughout the year. To use a promo code, enter it in the "Promo Code" field at the time of deposit and the bonus will be applied automatically. Keep in mind that a promo code can generally only be used once.

Contact Customer Support

Shillong Board's support team is available 24/7, every day of the week. You can reach us in three ways. First, via live chat on our website — the fastest option, with responses typically within 2–5 minutes. Second, by email — for complex issues, write to us with full details. Third, through our Telegram channel — join our official channel to stay updated on the latest news and offers.

For any complaint or issue, we always aim to resolve it with full transparency. Shillong Board's policy is to treat every customer's concern with equal importance and resolve it as quickly as possible.